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Alerts

Alerts help you stay informed about critical conditions within your collection climate. Whether it is a sudden spike in relative humidity or a temperature deviation, the alerts system ensures the right people are notified at the right time.

The Alerts section is divided into two main areas: Alerts and Rules. Click on one of the tabs in the header menu to access them.

Alerts​

Alerts can reach you through three channels:

  • In-software alerts — visible directly within the application
  • Email alerts — sent to your registered email address
  • SMS alerts — sent to your mobile phone (requires a phone number in your profile)

When on the Alerts page, click the Settings button at the top right in the header menu to configure both project-level and personal notification settings.

Alert cascades​

Alert cascades ensure that critical alerts are never missed by sequentially notifying team members.

  • When an alert is triggered, the first person in the cascade is notified.
  • If that person does not acknowledge the alert within a configurable time interval, the next team member is notified.
  • This continues until someone acknowledges the alert.
  • Once acknowledged, the cascade stops and the alert is suppressed for 24 hours to avoid repeated notifications for the same condition.

Pause notifications​

During maintenance or other planned activities, you can temporarily pause notifications to avoid unnecessary alerts.

  • Use the toggle to pause notifications.
  • Optionally set an end date so notifications automatically resume.
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Remember to resume notifications after maintenance is complete, or set an end date so they resume automatically.

Personal notification settings​

Every project member can configure how they prefer to receive alerts, by ticking the checkbox next to Mail and/or SMS.

Aside from receiving direct alerts, a user can also choose to receive alert digests: a periodic summary of past alerts. For instance, if you select Every week, the system will deliver a list of all alerts that have been triggered in the past week in one overview mail.

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To receive SMS notifications, make sure your phone number is added to your user profile.

Rules​

Rules define the conditions under which alerts are triggered. You use rules to specify what should be monitored and when an alert should fire.

Currently, rules operate on an interval-based model:

  • Run every — how often the rule is evaluated (e.g. every hour)
  • When in the last — the time window considered for evaluation (e.g. in the last 24 hours)
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Rules are evaluated at regular intervals rather than in real time. This means there may be a short delay between a condition occurring and the alert being triggered.

Creating rules​

You can create rules in two ways:

  • Custom rules — define all parameters manually from scratch.
  • Templates — start from predefined alert rule templates based on established guidelines such as ASHRAE 2019 guidelines or Bizot Green. Templates auto-fill the rule parameters but remain fully customizable after creation.

Adding a rule​

To add a new alert rule:

  1. Click Add Rule to open the rule creation drawer.
  2. Choose whether to start from a template or configure the rule manually.
  3. Give the rule a descriptive name.
  4. Select the locations and measurement types to monitor.
  5. Configure the evaluation interval and condition parameters.
  6. Click Confirm to save the rule.
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Templates are a great starting point, especially when following industry standards. You can always adjust the auto-filled parameters to match your specific requirements.